Client Service Principles

Tolhurst InterFinancial emphasises the following principles when working with our clients.

Integrity

Tolhurst InterFinancial works in an honest and open relationship with our clients' management and staff and respects the confidence placed in that relationship. InterFinancial has experience working under strict confidentiality and probity guidelines.

Innovative Thinking

Tolhurst InterFinancial works with clients to apply creative solutions to match their needs.

Individual Attention

Every transaction and client has different characteristics. InterFinancial tailors its advice to the client and to the market circumstances at the time.

These principles are cornerstones to InterFinancial's service delivery and client partnership practices. They help to ensure that the relationship between InterFinancial and our clients is mutually successful.

In addition, it is a general principle that at least two executives work actively on all Tolhurst InterFinancial assignments, at least one of whom will be a senior executive. Executives are identified prior to the commitment by clients and, except in extreme circumstances, will only change with the client's prior approval. Such a policy provides clients with full time coverage and continuity and ensures quality advice.

Please don't hesitate to contact us if you have any queries about our customer service principles.